Refund Policy

1. Overview

Thank you for choosing Qanoonia, an AI-powered legal research platform.

This Refund Policy explains the circumstances under which refunds may or may not be issued for subscriptions and other purchases made through our platform.

By purchasing a subscription or digital service from Qanoonia, you agree to this Refund Policy.

2. Digital Services

Qanoonia provides digital subscription-based services. Access to premium features is typically granted immediately after successful payment.

Because digital services are delivered instantly, purchases are generally non-refundable, except in the situations described below.

3. Eligible Refunds

A refund may be approved if:

• You were charged more than once for the same subscription due to a payment error.
• Your payment was successfully processed, but your subscription was not activated and we are unable to resolve the issue within a reasonable time.
• A technical error on Qanoonia's side prevented delivery of the purchased service.
• A refund is required by applicable law.

Refund requests are reviewed individually and approval is at Qanoonia's reasonable discretion, subject to applicable consumer protection laws.

4. Non-Refundable Situations

Refunds will generally not be issued for:

• Change of mind after purchase.
• Accidental purchases made by the account holder.
• Failure to use the subscription after purchase.
• Dissatisfaction with AI-generated responses or research results.
• Misunderstanding of subscription features that were clearly described before purchase.
• Failure to cancel a subscription before its renewal date.
• Temporary service interruptions caused by scheduled maintenance or circumstances beyond our reasonable control.
• Violations of our Terms and Conditions resulting in account suspension or termination.

5. Subscription Renewals

If your subscription renews automatically, renewal charges are generally non-refundable.

You are responsible for cancelling your subscription before the next billing date if you do not wish to continue using the service.

Once a renewal payment has been processed, it is normally not eligible for a refund unless required by law or covered under this policy.

6. Duplicate or Incorrect Charges

If you believe you were charged incorrectly, please contact us as soon as possible with:

• Your registered email address
• Transaction reference or payment ID
• Date of payment
• Description of the issue

Verified duplicate or incorrect charges will be refunded using the original payment method whenever possible.

7. Refund Process

Approved refunds will be processed through the original payment provider whenever feasible.

The time required for the refunded amount to appear in your account depends on your payment provider, bank, or financial institution and may take several business days.

Qanoonia is not responsible for delays caused by payment processors or financial institutions after the refund has been initiated.

8. Fraud Prevention

To protect our users and business, refund requests may be declined if we reasonably determine that:

• The request is fraudulent.
• The account has violated our Terms and Conditions.
• There has been abuse of our refund process.
• False or misleading information has been provided.

9. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will become effective upon publication on this page. Continued use of Qanoonia after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you believe you qualify for a refund or have questions regarding this policy, please contact our support team using the contact information provided on the Qanoonia website.

We are committed to reviewing all genuine refund requests fairly and in accordance with applicable laws.