Delivery Policy

1. Overview

This Delivery Policy explains how Qanoonia delivers its services after a successful purchase.

Qanoonia is an AI-powered legal research platform that provides digital subscription-based services. No physical products are sold or shipped through the platform.

By purchasing a subscription, you agree to this Delivery Policy.

2. Nature of Our Services

Qanoonia provides digital services, including but not limited to:

• AI-powered legal research
• Pakistani law search and exploration
• AI-generated legal summaries and insights
• Premium AI features
• Workspace management
• Team collaboration features
• Future platform updates included within your subscription, where applicable

Access to these services is delivered electronically through your Qanoonia account.

3. Delivery of Digital Services

Once your payment has been successfully processed and confirmed by our payment provider:

• Your subscription will typically be activated immediately.
• Premium features will become available through your account.
• You may receive an on-screen confirmation and, where applicable, a confirmation email.

In some cases, activation may take a short period due to payment verification or technical processing.

4. Delivery Time

Typical delivery times are:

• Instant: Most subscriptions are activated immediately after successful payment.
• Up to 24 hours: In rare cases involving payment verification, system maintenance, or technical issues, activation may take up to 24 hours.

If your subscription is not activated within this period, please contact our support team for assistance.

5. Failed or Delayed Delivery

Delivery may be delayed or unavailable due to:

• Incomplete or unsuccessful payment.
• Payment verification requirements.
• Internet connectivity issues.
• Temporary maintenance or service interruptions.
• Technical issues affecting our platform or payment provider.

If a verified payment is completed but your subscription is not delivered within a reasonable time, we will investigate and resolve the issue as quickly as possible.

6. Service Availability

While we strive to provide uninterrupted access, Qanoonia cannot guarantee continuous availability.

Access to the platform may occasionally be affected by:

• Scheduled maintenance
• Security updates
• Infrastructure upgrades
• Unexpected technical issues
• Events beyond our reasonable control

We work to minimize any disruption and restore service promptly.

7. Geographic Availability

Qanoonia is an online service and may be accessed from locations where our services are legally available.

Users are responsible for ensuring that use of the platform complies with the laws and regulations applicable in their jurisdiction.

8. Customer Responsibilities

To receive and use our services, you are responsible for:

• Providing accurate account information.
• Maintaining a valid email address.
• Keeping your login credentials secure.
• Maintaining a compatible internet connection and supported device.
• Complying with our Terms and Conditions.

Failure to meet these requirements may affect your ability to access the purchased services.

9. Order Confirmation

After a successful purchase, you may receive:

• Payment confirmation.
• Subscription activation confirmation.
• Updated account status reflecting your active subscription.

If you do not receive confirmation but believe your payment was successful, please contact our support team with your payment reference or transaction ID.

10. Support

If you experience any issues accessing your subscription or believe your digital service has not been delivered correctly, please contact our support team.

When contacting support, please provide:

• Your registered email address.
• Payment reference or transaction ID.
• Date and time of purchase.
• A brief description of the issue.

We will make reasonable efforts to investigate and resolve delivery-related issues promptly.

11. Changes to This Policy

We may update this Delivery Policy from time to time to reflect changes in our services, technology, or legal obligations.

Any updates will become effective upon publication on this page. Continued use of Qanoonia after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

For any questions regarding the delivery of our digital services, please contact our support team using the contact information provided on the Qanoonia website.

We are committed to ensuring that your subscription and digital services are delivered accurately, securely, and as quickly as possible.